Returns & Refunds policy

You are entitled to return for a full refund within 30 days of receipt if the item is defective.

In order to exercise your right of return, you must inform us of your decision by means of a clear statement and photo of the defective item. You can inform us of your decision by e-mail ms.ting.lu@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, minus the shipping costs.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

• The goods are defective, with photo attached

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons (such as used earrings).

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost of returning the goods to us. The return address will be provided to you via email.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were ordered by someone else and received as a gift to you at no costs, you'll receive a gift certificate for the value of your return. Once the returned product is received, the certificate will be mailed to you.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ms.ting.lu@gmail.com